Q. How long does it usually take for you to trace an individual ?

A. Our standard reports are completed within a 28 day time period. We also can provide an Express Service to you which is usually (24-48 Hours), 7 days, a 14 days and a 21 day service.

Q. Does it happen that you cannot locate a subject?

A. Our own success rates are extremely high. For the few occasions where we are unable to locate the subject we have the standard 'No Trace: No Fee' policy and you will not be charged. There is therefore no risk in using our service, you will be reimbursed.

Q. Do you provide a full report which is written?

A. All of our clients receive a full written report detailing the subject's traced address and any other useful background information. (Note: We can also provide an emailed report in either EXCEL or WORD formats)

Q. What information do you require to initiate an investigation ?

A. In a perfect world as much as possible, but we just ask you to provide us with everything that is relevant. Any previous addresses or even relatives addresses are helpful employment details, telephone numbers (including mobiles) plus any other relevant information for you.

Q. How do I instruct you to start your investigations?

A. We need written instructions from you - we then provide the Trace Instruction starting Spreadsheet or standard Instruction Form For more guidance on instructing us contact me by email, post or fax machine.

What is your ethos?
............Put quite simply 100% customer satisfaction.